Frequently asked questions.

Home Watch is a visual inspection of a home or property, looking for obvious issues. We check for things like leaks, weather damage, appliance malfunctions, and break-ins—so you can travel or leave your home for extended periods without worry.

Yes. West 85 HomeWatch is fully insured. As a professional home watch provider, we carry liability coverage and take your trust seriously.

We currently serve West Calgary communities including: Aspen Woods, Discovery Ridge, Cougar Ridge, Strathcona Park, West Springs, West District, Springbank, Bearspaw, Tuscany, and Valley Ridge.

We recommend weekly visits for most homeowners, especially during Calgary’s winter months, to ensure early detection of any problems. Some insurance providers may also require documented weekly checks for vacant homes.

Absolutely. After every visit, we send you a detailed report with time-stamped photos or geo-verified video (depending on your package), so you always know the condition of your home.

Yes. We offer emergency visits within 24 hours and storm/special weather checks as add-ons. We monitor Calgary forecasts and can proactively respond if extreme weather hits.

Yes! Our Concierge Comfort Package includes indoor plant care and vehicle start-up/checks. You can also request these as add-ons.

We do. We can provide access, oversee appointments, and follow up with contractors to ensure everything runs smoothly in your absence.

No problem. We offer Custom Property Solutions for unique needs—whether you have a large estate, specific scheduling requirements, or special access controls.

We offer one-time visits for all service levels. It’s a great option before or after travel, real estate showings, or just for a quick peace-of-mind check.

Yes, unless you specify otherwise. We perform a full walkthrough of your home to ensure there are no hidden issues—checking all accessible rooms, utility areas, and living spaces. If there are rooms you'd prefer us not to enter, just let us know and we’ll follow your instructions.

We treat your home security with the utmost care. All keys are tagged with coded identifiers (never your address or name) and stored in a secure, locked system. Access procedures—whether using keys, smart locks, or keypad codes—are logged and followed precisely by trained personnel only.

We’ll contact you immediately and provide photos or video documentation. If needed, we can help coordinate emergency services, repairs, or other steps based on your instructions and service level.

Yes. While our primary focus is residential care, we can create custom packages for vacation homes or rental properties that need consistent check-ins between guests or during vacancies.

If your package includes video reporting, you’ll receive a geo-verified video link via email shortly after each visit. The video includes a timestamp and GPS confirmation to validate the visit, along with a walkthrough summary. You can view it securely from any device, anywhere.

Yes, we provide a receipt for every service visit or package purchased. GST is added to all pricing as required by law and is clearly itemized on your invoice or receipt. We are a registered business and can provide proper documentation for personal or insurance records upon request.

We accept major credit cards, e-transfers, and bank payments. Payment details are provided upon booking, and you’ll receive a receipt once payment is completed. For recurring services, monthly billing options are available.

We kindly ask for 24 hours’ notice for cancellations or rescheduling. Cancellations with less than 24 hours’ notice may be subject to a cancellation fee. For monthly plans, services can be paused or adjusted with advance notice.

Yes. We offer flexible scheduling to match your travel plans or seasonal needs. You can pause, reschedule, or adjust visit frequency as long as we receive notice in advance. We’ll work with you to make sure your home stays covered on your terms.